Privacy Policy

1. Information We May Collect

When you contact Decovibes, request a measure and quote, use our website or engage our services, we may collect information such as:

• Your name, phone number and email address.
• Your suburb or service location and information needed to arrange an appointment.
• Details about the products or services you are interested in.
• Measurements, quote details, order information and communications relating to your enquiry or job.
• Information you voluntarily provide through website forms, phone calls, email, WhatsApp or social media.
• Basic website usage and technical information collected through cookies, analytics or advertising technologies.

2. How We Use Your Information

We may use personal information to:

• Respond to enquiries and arrange free measure and quote appointments.
• Prepare quotes, process orders and provide installation or related services.
• Communicate with you about appointments, orders, installation and customer service.
• Maintain business and accounting records.
• Improve our website, advertising, services and customer experience.
• Comply with applicable legal and regulatory requirements.

3. Website Analytics, Cookies & Advertising

Our website may use cookies and similar technologies to understand website usage, measure advertising performance and improve our online services.

Third-party services used on our website may include website analytics, advertising measurement and embedded review or social-media services. These providers may process technical information according to their own privacy policies.

4. Sharing Personal Information

We do not sell your personal information. Where reasonably necessary to provide our services or operate our business, information may be shared with service providers such as suppliers, installers, technology providers, accounting or payment services and other contractors assisting Decovibes.

We may also disclose information where required or authorised by law.

5. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be stored using reputable third-party business, website, email, accounting or cloud services.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Access & Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date. We may need to verify your identity before actioning a request.

7. Marketing Communications

If we send you marketing communications, you may ask us to stop at any time. Transactional communications relating to an enquiry, quote, order, appointment or installation may still be sent where necessary.

8. External Links & Third-Party Services

Our website may contain links to external websites, social-media platforms or third-party services. Decovibes is not responsible for the privacy practices or content of external websites. We encourage you to review the relevant provider's privacy policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal obligations. The current version will be published on this page with its latest update date.

10. Privacy Questions or Complaints

If you have a question or concern about how Decovibes handles your personal information, please contact us. We will consider your enquiry and respond as reasonably practicable.